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Frequently Asked Questions

Your success, close at hand.

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Continued Education and Training Material

 

I want to receive Continued Legal Credits, how do I do that? 

After the event, CLE information will become available on the event Participant Portal. Please check back. 

Will the presentations and training material be available?

Yes, visit the Participant Portal. All material will be available online after the conference.

 

Will the sessions be recorded and available?

Yes, visit the Participant Portal. All material will be available online after the conference.

 
Technology

 

How do I download or update Zoom?

Refer to this How to Join Us On Zoom guide then sign up and download Zoom.

If you already have Zoom, it is important to update your Zoom regularly. Click here for a step-by-step guide to update your Zoom.

Why am I have audio or video trouble?

To fully participate in the training, please download the Zoom application directly to your desktop. We have found that downloading Zoom, rather than signing in from your online browser, helps to mitigate audio and video issues.

Why am I having trouble seeing the polls?

Some attendees experience difficulty viewing the polls. We have found that downloading Zoom, rather than signing in from your online browser, helps to mitigate the issue.

 

It is also possible that the poll's window opened up behind your Zoom window. Minimize Zoom to see if you can find the poll elsewhere on your screen.

I'm not sure if I have Zoom downloaded to my desktop. Or, I'm not sure if I entered Zoom through the desktop or through the internet browser. How do I check? 

1. Go to your device's "start" menu (or, "Launch Pad" on apple products), often found on the bottom left corner of your computer screen.

2. Find the list of applications that are downloaded to your device. Do you see "Zoom" on your application list?

3. If you see "Zoom" on your application list, click on "Zoom," sign in, then join the meeting from the Zoom home screen by clicking "Join" and entering the specific event link. 

4. If you do not see "Zoom" on your application list, refer to the resources above to download Zoom.

Can I turn on my microphone or video during the webinar?

No, attendees cannot turn on their video while in webinar mode. Attendees can turn on their microphone only when permitted by the host. To ask questions, use the Q&A chat feature found on the bottom of your Zoom screen.

 

I am having trouble with Zoom functionality, who can I contact for help?

Direct questions to trainings@whitenergroup.biz. We will get back with you as soon as we can.

Other Questions 

Where can I find more information about The Whitener Group?

The Whitener Group is an Indian-owned consulting group dedicated to the advancement and sustainability of Indian tribes. TWG offers a range of industry expertise along with training facilitation services. We facilitate continued advancement in Indian Country through the creation of unique and productive seminars, events and trainings that are industry and tribal specific. Click here to learn more about TWG trainings.